Terms of service
Welcome to Lemondrop Farm! By using our website and purchasing our products, you agree to the following terms and conditions. Please review these terms carefully before placing an order.
1. General Information
Lemondrop Farm operates this website. Throughout the site, the terms "we," "us," and "our" refer to Lemondrop Farm. By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including those additional terms and policies referenced herein.
2. Products and Pricing
We reserve the right to modify or discontinue any product or service at any time without notice. Prices for our products are subject to change without notice. We are not liable to you or any third party for any price change, suspension, or discontinuation of any product.
3. Order Processing and Shipping
All orders are processed within 1-3 business days unless otherwise specified. Shipping times vary based on location and shipping method chosen at checkout. We are not responsible for delays caused by carriers or unforeseen circumstances. Shipping fees are non-refundable.
4. Returns, Refunds, and Replacements
Please review our Returns and Refund Policy for complete details. We do not accept returns or provide refunds unless items are damaged or faulty upon arrival. In such cases:
- Damaged items must be reported within 48 hours of receipt, with a video showing the damage.
- For non-burning candle wicks, please contact us with a video, and we will issue a replacement.
5. Accuracy of Information
We strive to ensure that all information on our website, including product descriptions and pricing, is accurate. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
6. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of information in accordance with our Privacy Policy.
7. Limitation of Liability
Lemondrop Farm shall not be liable for any damages that result from the use of, or the inability to use, the products on this site or the performance of the products. This limitation of liability applies to any direct, indirect, incidental, consequential, or special damages you or others may experience.
8. Changes to Terms of Service
We reserve the right to update or change these Terms of Service at any time. It is your responsibility to review this page periodically for changes. Continued use of our website following any changes constitutes acceptance of those changes.
9. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Malaysia.
Contact Us
For questions or concerns regarding our Terms of Service, please contact us at admin@lemondropfarm.com