Refund policy
Thank you for shopping with Lemondrop Farm! We hope you love our products as much as we do. Please take a moment to review our returns and refund policy below.
No Refunds or Returns
All sales are final. We do not accept returns or offer refunds unless items arrive damaged or faulty. In those rare cases, we’re here to make it right.
Damaged or Faulty Goods
If your item arrives broken or damaged, please follow these steps:
- Take a Video: Capture a video clearly showing the damage.
- Contact Us Within 48 Hours: Email the video to admin@lemondropfarm.com within 48 hours of receiving the item, and we’ll be happy to assist you.
Non-Burning Wick
In the rare instance that a candle wick fails to burn, please:
- Take a Video: Record a video showing the candle wick not burning.
- Reach Out to Us: Email the video to admin@lemondropfarm.com, and we will promptly send you a replacement candle.
Contact Us
If you have any questions or need assistance, please don’t hesitate to reach out to us at admin@lemondropfarm.com
Thank you for your understanding and support! We’re committed to delivering the highest quality products and a positive experience with every purchase.